Easy and Secure Returns - Your Satisfaction Guaranteed at Erenjoy

At Erenjoy, we prioritize your satisfaction and strive to provide a seamless shopping experience. We understand that sometimes circumstances may arise where you need to return a product. Rest assured, our customer-centric return policy ensures a hassle-free process, putting your needs first.

Unboxing Transparency: Ensuring Accurate Returns

We are committed to ensuring your complete satisfaction, especially when it comes to damaged or incorrect products. For a smooth return experience, we kindly request a 360 video proof while unboxing if the product is damaged or wrong. This allows us to accurately assess the situation and swiftly address any issues.

Our Return Policy: Your Peace of Mind

Our return policy is designed with your convenience in mind. Here's an overview of how it works:

1. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please reach out to our dedicated customer support team within 7 days from the delivery date. We will guide you through the return process and ensure a swift resolution. Remember to provide a 360 video proof while unboxing to facilitate a smooth return.

2. Wrong Product Received: If you receive an incorrect product due to an error on our part, we sincerely apologize for any inconvenience caused. Contact our customer support team within 7 days of receiving the wrong product, and we will assist you in returning it. Providing a 360 video proof while unboxing will help us rectify the situation promptly.

3. Effortless Return Process: At Erenjoy, we have streamlined our return process to make it as effortless as possible for you. To initiate a return, simply reach out to us via email at info@erenjoy.com, or you can conveniently contact us through WhatsApp or by sending us a query on Instagram. Once your return request is approved, our dedicated team will provide you with clear instructions on how to return the item. By following these guidelines, you can ensure a smooth return experience.

   After we receive the returned product and verify its condition, we will proceed accordingly with the necessary actions to resolve your request. Our goal is to make the return process simple and hassle-free, ensuring your satisfaction every step of the way

4. Return Policy Exclusions: While we aim to accommodate all return requests, there are a few exceptions. Products that are damaged due to customer mishandling or misuse may not be eligible for return. Additionally, personalized or custom-made items are generally non-returnable unless they are defective or damaged upon arrival.

At Erenjoy, your satisfaction is our top priority. We value your trust and want you to feel confident when shopping with us. Should you have any questions or concerns about our return policy, our friendly customer support team is always here to assist you.

Experience worry-free shopping at Erenjoy, knowing that we are committed to making the return process easy, transparent, and fair. Your satisfaction is guaranteed, and we are here to ensure that every interaction with us is a positive one.